Loading...

FAQ

  • All
  • General questions
  • Other Questions
  • Payment
  • Returns
  • Shipping

We guarantee any of our products made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 28 days of delivery
– The return is made within 14 days of the return or exchange request

If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.

We currently don’t have any physical stores under our brand name. However, we do have several distributors in Europe, the US, and Canada.

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

Returns within the US are free. You can refer to the delivery paper within your package to perform organize your return.

Returns from outside of the US are the responsibility of the buyer.

Feel free to contact our support agents through our helpdesk for more details.

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

We do accept returns in respect to the following conditions:

– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 28 days of delivery
– The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support using our helpdesk.

Deliveries in Europe will have to pay customs taxes.

Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.

For more information, please refer to the website of the delivery partner handling your delivery.

If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “order history” section on your account page on the website.

We offer fast shipping on a select number of countries:

– United-States: 24h ($14)
– Canada: 24h (14$)
– Australia: 1-2 days ($24)
– France: 1-3 days ($24)
– UK: 1-3 days ($24)
– Germany: 1-3 days ($24)

You can select fast shipping after having entered your delivery location.

Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners is presented below. You can find them when choosing for a delivery method before confirming your order:

– United-States: 1-2 days
– Canada: 1-1 days
– Australia: 2-3 days
– France: 2-3 days
– UK: 2-3 days
– Germany: 2-3 days

We currently ship in the United-States, Canada, Australia, France, the UK, and Germany.

For shipping outside of these countries, please reach out to our support through our helpdesk.

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “order tracking” section on your account page on the website.

We can only change orders that have not been processed for shipping yet.

Once your order is under the status “processing”, “completed” or “delivered”, then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the contact page.

We currently ship in the United States, Canada, Australia, France, UK, and Germany. But for some products, we ship worldwide. If we ship worldwide, it will be stated clearly on the product page.

For shipping outside of these countries, please reach out to our support through our contact page.

Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners is presented below. You can find them when choosing for a delivery method before confirming your order:

– United-States: 1-2 days
– Canada: 1-1 days
– Australia: 2-3 days
– France: 2-3 days
– UK: 2-3 days
– Germany: 2-3 days

All of these days are business days. Any leaving day will not be counted.

You can purchase on our website using a PayPal account.

If you don’t have a PayPal account you still pay using credit or debit card as a guest through PayPal.

We additionally offer support for Google Pay.

You can choose these payment methods at checkout.

We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR.

If your credit or debit card uses another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.

No, Currently we accept one time Payments.

You will be able to choose that payment option on checkout.

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “order tracking” section on your account page on the website.

We can only change orders that have not been processed for shipping yet.

Once your order is under the status “processing”, “completed” or “delivered”, then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the contact page.

We currently ship in the United States, Canada, Australia, France, UK, and Germany. But for some products, we ship worldwide. If we ship worldwide, it will be stated clearly on the product page.

For shipping outside of these countries, please reach out to our support through our contact page.

Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners is presented below. You can find them when choosing for a delivery method before confirming your order:

– United-States: 1-2 days
– Canada: 1-1 days
– Australia: 2-3 days
– France: 2-3 days
– UK: 2-3 days
– Germany: 2-3 days

All of these days are business days. Any leaving day will not be counted.

We guarantee any of our products made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 28 days of delivery
– The return is made within 14 days of the return or exchange request

If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.

We currently don’t have any physical stores under our brand name. However, we do have several distributors in Europe, the US, and Canada.

You can purchase on our website using a PayPal account.

If you don’t have a PayPal account you still pay using credit or debit card as a guest through PayPal.

We additionally offer support for Google Pay.

You can choose these payment methods at checkout.

We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR.

If your credit or debit card uses another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.

No, Currently we accept one time Payments.

You will be able to choose that payment option on checkout.

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

Returns within the US are free. You can refer to the delivery paper within your package to perform organize your return.

Returns from outside of the US are the responsibility of the buyer.

Feel free to contact our support agents through our helpdesk for more details.

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

We do accept returns in respect to the following conditions:

– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 28 days of delivery
– The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support using our helpdesk.

Deliveries in Europe will have to pay customs taxes.

Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.

For more information, please refer to the website of the delivery partner handling your delivery.

If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “order history” section on your account page on the website.

We offer fast shipping on a select number of countries:

– United-States: 24h ($14)
– Canada: 24h (14$)
– Australia: 1-2 days ($24)
– France: 1-3 days ($24)
– UK: 1-3 days ($24)
– Germany: 1-3 days ($24)

You can select fast shipping after having entered your delivery location.

Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners is presented below. You can find them when choosing for a delivery method before confirming your order:

– United-States: 1-2 days
– Canada: 1-1 days
– Australia: 2-3 days
– France: 2-3 days
– UK: 2-3 days
– Germany: 2-3 days

We currently ship in the United-States, Canada, Australia, France, the UK, and Germany.

For shipping outside of these countries, please reach out to our support through our helpdesk.

Welcome!

Join Our Newsletter

  Subscribe to our mailing list to receive updates on new arrivals, special offers, and other discount information.